How Do I Cancel My Rental?

Canceling a rental is easy too! With our month to month agreement, you can cancel anytime.

To cancel, the unit must be cleaned, emptied and left unlocked. Our staff cannot inspect the unit if it is locked and therefore will reinstate the rental if the unit is found locked or with contents still in the unit.  We do not prorate the final month of rent. You have until 11:59 P.M. on the final day of the month to cancel, no advanced notice is required. To terminate your rental simply log into your account at www.shermanselfstorage.com/my-account  From the home page: Choose to ‘View’ the Unit you’d like to cancel. Select ‘Cancel Rental’. You’ll be asked to confirm you’ve emptied the unit and left it unlocked. Once you confirm, you’ll receive an email confirmation reflecting the cancelation. Our staff will inspect the unit within 5 business days, you will receive one final confirmation that your agreement is fully terminated. If the unit is found unclean, we will charge $50 to the credit card on file. 

If you need assistance with canceling your rental, please contact us at (231)683-2003.

What size unit is best for me?

You are the best judge of how much space you need! We’ve created this guide below to help you visualize the dimensions of a unit. We recommend creating a list of items you’ll be storing ahead of renting a unit. Consider how many boxes you anticipate having and rough dimensions of the larger items you’ll store.

Keep in mind this is just a guide:

5 x 10 units (50 square feet): Size is equivalent to a walk in closet! Contents of an average size bedroom should fit. An average of 20 medium to large boxes. Small furniture. Ideal for outdoor furniture, kayaks or small seasonal equipment.

10 x 10 units (100 square feet): Size is equivalent to an average bedroom! Contents of a 1 bedroom apartment or general living area of a small home should fit. An average of 50 medium to large boxes. Ideal for furniture storage, outdoor furniture or seasonal equipment.

10 x 15 units (150 square feet): Size is equivalent to a large bedroom! Contents of a 2 bedroom apartment should fit. An average of 60 medium to large boxes. Ideal for home appliances, furniture, motorcycles or small vehicles.

10 x 20 units (200 square feet): Size is equivalent to an average living room! Contents of a 3 bedroom apartment or equivalent sized home should fit. An average of 125 medium to large boxes. Ideal for home appliances, living room furniture, tv’s. This size unit is also ideal for some vehicles — Be sure to measure the width, length and height of your vehicle before renting! 

10×30 units (300 square feet): Size is equivalent to an average 2 car garage! Contents of a 1200-1800 sq. ft. home should fit. Unit is ideal for holding the entire contents of your home – including furniture, appliances, beds and neatly packed boxes. This size unit is also ideal for larger vehicles.

Why use the disc lock we provide?

We feel so strongly about keeping your unit and its contents as secure as possible; with every new rental, we provide a brand new disc lock and keys to you at no additional charge. It is our preference that you utilize this lock for the entirety of your tenancy. Disc locks were specifically designed for the storage unit industry.  Their rounded design is resistant to the average bolt cutters and are hard to open using standard lock-picking techniques. Our locks are solid stainless steel making them rust resistant. We do not have copies of the keys to your packaged lock, so be sure to keep them in a safe, secure place. 

What type of storage does Sherman Self Storage offer?

We offer the best kind– easy, convenient, clean storage units! 

All of our units are garage type storage units; meaning there is no electricity, water or heat in the buildings.  These units are similar to your home garage or shed! All units are drive up units. Our units are ideal for customers looking for extra space, for moving, renovating or reorganizing. Our units are perfect for seasonal equipment, furniture or vehicles. 

We do not offer temperature controlled storage at this time.

 

FAQ: Does Sherman Self Storage Allow 24 Hour Access?

Do your moving plans fall outside of regular business hours?
Are you moving last minute and need a storage unit NOW?
Do you work 9:00 to 5:00 and need to move items in and out at night?
Do you work third shift and sleep during the day?
Do you want to choose when you will visit your storage unit, without worrying about a locked gate?
Do you want to be able to access your unit anytime to get important items you might need?

If you answered yes to any of those questions, then Sherman Self Storage is your solution.

Moving and storing items doesn’t always fit into a specific time frame. It can mean long, exhausting days AND nights trying to get as much done as you possibly can. It can mean coordinating schedules with friends and family to get extra help.

Moving and storing your items can be stressful! We want to take some of that stress away from you. The last thing you should have to worry about is being locked out of your storage facility at certain hours of the day or night.

Not everyone has the same storage needs, and not everyone has the same schedule. As a customer, we want you to be able to access your storage unit when it’s convenient for YOU! That means 24- hour access, 7 days a week, 365 days of the year.

With gated access, well lit buildings, and over 40 surveillance cameras covering our entire property, we provide a safe and no-contact option for you to store items outside regular business hours at your convenience. 

Rent NOW online anytime and access your unit immediately.

FAQ: What Storage Items Are NOT Allowed at Barclay Self Storage?

We want you to find a quick, easy and suitable Sherman self storage unit for all your storage needs. However, please know that there are certain items which we simply cannot allow inside our rental units.

The following list includes but is not limited to items that are strictly prohibited when renting storage space at Sherman Self Storage:

Food and drinks. Please don’t ever, under any circumstances, store food, drinks or any other pest/bug attractant of any kind inside your storage unit. Even if the food/drink is sealed, in a box, plastic bin, etc…this is still not allowed. Alcoholic and non alcoholic beverages, gum, candy, baking supplies, dry food such as noodles or cereal, powders, coffee grounds, canned food, produce, grandma’s famous homemade casserole….you get the idea.

Additionally, please do not leave food containers, wrappers, fast food bags, beverage containers or trash of any kind on our property. We do have surveillance, and if we find you littering, bringing food into or leaving food outside your unit, your account will incur a $50 fee.

Flammable items such as gasoline/fuel, kerosene, motor oil, oil based paints, etc…basically nothing that can easily catch on fire. If storing a vehicle, we ask that you check out our blog on Kent County vehicle storage.

Firearms, fireworks or any other explosive. These items are illegal to store in your storage unit and are strictly prohibited, even if obtained legally.. 

Anything living such as animals, plants, humans, etc.. If you have to feed it or water it, please don’t store it. We’re hoping this one is self explanatory.

Anything illegal. This includes anything stolen, drugs of any kind, or any stolen drugs (prescription or non prescription) of any kind. Please obey the law and don’t store illegal items at our storage facility. Again, please be aware that we have over 40 cameras covering our entire property. Footage can be easily accessed in the case of suspected illegal activity.

Now that we have covered what you can and cannot store inside your storage unit, please know that any cars left outside of your unit unattended will be promptly towed at the owner’s expense.

Thank you for respecting our rules and our property. If you have further questions or concerns, please feel free to call us at (231)683-2003.

 

FAQ: How To Do I Rent a Storage Unit from Sherman Self Storage?

Thank you for visiting Sherman Self Storage online! We are your number one go-to storage facility for the easiest and most convenient self storage solution in Muskegon.

The rental process couldn’t be any easier! Everything is done online without ever having to step foot in an office. Our website allows you to rent storage online in minutes and access your unit immediately.

On our website homepage, we display all our sizes, prices and availability. If you’re unsure of the size you need, we have provided pictures of all sizes on our homepage. If the size you need is unavailable, simply click on the Wait List button, enter your email address when prompted, and we will notify you via email when a unit opens up.

When you’re ready to begin the easy rental process, click on the shopping cart icon under the appropriate size.

This will bring you to the checkout page:

easy self storage

Fill out the information required as follows:

Name, address, email and phone number – This information must be accurate and updated in your online account if the information changes. Should your account fall past due, we will use this information to contact you. If the information is incorrect and we cannot get in touch with you, you could risk losing the items in your storage unit. 

Your email address will be the username for your storage account and is used to log into your online account.  Be sure you have access to that email so you can reset your password if you forget it.

Account Password: This is the password you will use to log into and manage your online account. Please keep this password somewhere safe.

Credit Card Information: We accept all major credit cards, debit cards and pre-paid cards. 

After you’ve entered the information required on the screen, it is very important to review the Rental Agreement. Click on the red link labeled Rental Agreement under the Rent Now button BEFORE finalizing your storage rental. You will find important information regarding our policies and requirements, as well as information regarding rental violations.

The amount due will be a pro-rated amount from the date of rental through the end of the month. Your first payment will be due on the 1st of each month thereafter. This due date is the same for all customers and cannot be changed.

Once you’ve completed your review of the rental agreement, click the Rent Now button. 

You will be directed to a thank you page that looks like this:

This information will also be sent to you via email. Please be sure to save your gate code and unit number somewhere safe. If you want to access your unit after hours you will need to have your gate code with you. If you do lose your gate code it can be accessed anytime in your online account under My Rentals. Also, be sure to save your welcome email for future reference. This includes a copy of your rental agreement for your review.

At this point you can access your storage unit immediately. Some people even rent their self storage unit in minutes on their cell phone while standing outside our facility! 

When you arrive at your unit, simply slide the latch to the unlock position and open the unit. (If it’s not sliding, push down on the right handle gently with your foot while you slide the latch) Your free pre-packaged lock will be located on the ground, ready to use, inside your storage unit. This is yours to keep with your rental and does not need to be returned.

And it’s that simple! The entire process literally takes minutes and you can begin storing items inside your unit. 

Should you have any questions or issues, you can call us at (231)683-2003.

We hope you decide to make your life a little easier and choose the most convenient self storage solution in the Muskegon County and the surrounding area!

Sherman Self Storage Team

FAQ: What Personal Information is Required to Rent a Storage Unit?

When renting a storage unit at Sherman Self Storage, we will need to collect some basic information from you upon checkout. Following is a list of information required for you to rent a storage unit:

1. Name: This must be the full, legal name of the person renting the storage unit (tenant). If you are renting a unit online for someone else, you must enter the name of the person who will be responsible for the contents of the storage unit. You also have the option during checkout to add a secondary contact to your account. Should there be an issue with your storage unit or payment and we cannot reach the tenant, this person would be contacted. 

2. Address: This must be the address where you are currently receiving mail. If there is an issue with your payment and we cannot reach you by email or phone, you will receive a letter in the mail. 

3. Email address: Email is our primary form of correspondence. You must have a valid email address on file, which you check on a regular basis. If there is an issue with your payment, this is how we will initially try to contact you. This is also where all your payment receipts are sent.

4. Payment method: You must have a credit card, debit card or prepaid card to secure your storage unit. This card will be charged a prorated amount, for your first month, to begin the rental. We will automatically deduct future payments on the first of the month from the card you provide. 

I Lost the Keys to my Lock. How do I Access my Storage Unit?

If you’ve misplaced your keys, we would love to help! While we do not have a master key or copies of your key, we can assist with having the lock cut. Please reach out to us during normal business hours to request to have your lock removed. We charge a nominal fee for this service of $100, which is due at the time the service is requested. Once we initiate the process, our team will remove your lock, leave you a new disc lock just inside your unit and safely secure your door with a temporary combination lock. You will be notified once this service has been completed, typically within 5 business days. We kindly ask that you visit the facility as soon as possible, after your lock was removed, to secure your unit and return our combination lock. Combination locks can be returned to the ‘Lock Box’ at the entrance gate of Sherman Self Storage. There is a $25 fee if the combination lock is not returned. 

If you prefer, you may hire a local, insured locksmith to remove the lock. You will need to schedule this service with the locksmith and then notify our staff at (231)683-2003 of the: date, time and locksmith’s contact information. It will be your responsibility to securely lock your unit after the locksmith has completed the job.